Giles Gas & Plumbing (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, how we use it, and the rights you have under UK data protection law (the UK GDPR and the Data Protection Act 2018).
01. Who we are
Giles Gas & Plumbing is the trading name of Giles Gas & Plumbing Ltd, a company registered in England and Wales. Company number: 15042725. Registered office: Gatcombe House, Copnor Road, Portsmouth, England, PO3 5EJ.
We are the data controller for the personal information described in this policy.
02. The information we collect
We may collect:
- Your name, phone number, email address and the address of the property where work is needed
- Details of your enquiry or job, including any photos or videos you send us
- Records of quotes, bookings, invoices and payments (we do not store your card details)
- Details needed for gas safety records and certificates, such as landlord and tenant contact details
- Messages, emails, texts and call records between you and us
- Reviews or feedback you give us
- Technical information when you use our website, such as your IP address, browser type and the pages you visit, collected through cookies and similar tools
03. How we collect it
- When you fill in a form on our website
- When you call, text, email or message us
- When you book or receive our services
- Automatically through cookies when you browse our website
04. How we use your information
We use your information to:
- Reply to your enquiry and provide quotes and estimates
- Book, carry out and invoice for work
- Contact you about your job by phone, text or email, including replying by text if we miss your call
- Send appointment reminders, service reminders (such as an annual boiler service or gas safety check) and follow ups, such as asking for a review
- Issue gas safety certificates and notify work to Gas Safe Register or Building Control where required
- Keep business, tax and warranty records
- Improve our website and services
- Send you offers, where the law allows or you have agreed. You can opt out at any time
05. Our legal bases
We rely on the following legal bases:
- Contract: to provide a quote or carry out work you have asked for
- Legitimate interests: to run and improve our business, reply to enquiries, send service reminders, ask for reviews and keep records
- Legal obligation: to keep tax and accounting records and meet gas safety regulations
- Consent: for non-essential cookies and for marketing where consent is required. You can withdraw consent at any time
06. Who we share it with
We never sell your information. We only share it with:
- Service providers who help us run the business, such as our website, booking, customer management, email, text messaging, payment and accounting providers
- Subcontractors, manufacturers or suppliers where needed to complete your job or register a warranty
- Gas Safe Register and Building Control, where we are required to notify work
- Our insurers, accountants and professional advisers
- Regulators, the police or other authorities where the law requires it
All service providers must keep your information secure and only use it on our instructions.
07. International transfers
Some of our service providers may store information outside the UK. Where this happens we make sure appropriate safeguards are in place, such as UK approved standard contract clauses or transfers to countries the UK government considers adequate.
08. How long we keep it
- Enquiries that do not become a job: up to 12 months
- Customer, job, invoice and gas safety records: 6 years after the job, for tax, legal and warranty purposes
- Marketing details: until you opt out
After this we delete or anonymise your information.
09. Cookies
Our website uses cookies. Essential cookies make the site work. With your consent we may also use analytics and advertising cookies to understand how the site is used and to measure our advertising. You can accept or reject non-essential cookies using the cookie banner, and you can change your browser settings at any time.
10. Keeping your information secure
We use appropriate technical and organisational measures to protect your information, including secure systems, password protection and limiting access to those who need it.
11. Your rights
You have the right to:
- Ask for a copy of the information we hold about you
- Ask us to correct information that is wrong
- Ask us to delete your information
- Ask us to restrict or stop using your information
- Object to us using your information, including for marketing
- Ask us to transfer your information to you or another provider
- Withdraw consent at any time
To use any of these rights, email info@giles-gas.co.uk. We will reply within one month. There is normally no charge.
12. Complaints
If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
13. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.
